Customer Satisfaction Guaranteed

  • At Nembutal Mann, we strive to ensure a seamless experience for our customers. If you are unsatisfied with your purchase or encounter an issue, our Refund and Return Policy outlines your rights and how we can assist you.
Eligibility for Returns

  • We accept returns under the following conditions:

    • The product is unused, unopened, and in its original packaging.
    • The return request is initiated within 14 days of delivery.
    • Proof of purchase, such as an order confirmation or receipt, is provided.

    Note: Certain items may not be eligible for return due to safety or regulatory reasons. Please contact our support team for clarification.

Refund Policy

Refunds are issued for approved returns under these guidelines:

  • Full Refunds: Issued for items returned in their original condition.
  • Partial Refunds: Applied to items that have been damaged during transit or have missing components.

Refunds will be processed within 5–10 business days after the returned item is received and inspected.

 

How to Request a Return or Refund

  1. Contact Us: Email us at service@nembutalman.com or use our contact form to initiate the process.
  2. Provide Details: Include your order number, reason for return, and any relevant photos (if applicable).
  3. Return Authorization: Await a return authorization and shipping instructions from our support team.
  4. Ship the Item: Package the product securely and ship it to the address provided.
Shipping Costs for Returns

  • Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., wrong item shipped).
  • We recommend using a traceable shipping method to ensure safe delivery.
Non-Refundable Items

We do not offer refunds for:

  • Products purchased without prior authorization.
  • Items that have been used, opened, or tampered with.
  • Orders held or confiscated by customs due to regulatory issues.

 

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately. We may offer a replacement or full refund, depending on the situation.